FAQ
Frequently Asked Questions – Nivrei
Welcome to the Nivrei FAQ section — your quick guide to shopping with confidence.
Below you’ll find answers to the most common questions about our products, service, and policies.
Need further help? Our customer care team is always happy to assist:
📧 Email: care@nivrei.com
📞 Phone: +44 808 502 0445
🏢 Address: 85 Great Portland Street, W1W 7LT, London, United Kingdom
General Questions
Q: What is Nivrei?
A: Nivrei is a UK-based online women’s fashion store offering minimal, elegant, and timeless pieces designed for everyday wear. Our collections are carefully selected to balance style, comfort, and confidence.
Q: How can I reach customer support?
A: You can contact us by email at care@nivrei.com or call us at +44 808 502 0445 during our support hours.
Orders & Shipping
Q: How do I place an order?
A: Simply browse our products, choose your favourite pieces, add them to your cart, and check out securely through our online store.
Q: What payment methods do you accept?
A: We accept major credit and debit cards:
▹ Visa
▹ MasterCard
▹ American Express
All payments on nivrei.com are processed in GBP (£).
Q: How long does delivery take?
A:
▹ Orders are processed within 1–2 business days
▹ Standard UK delivery takes 2–5 working days
Most customers receive their parcel within 3–7 working days from order placement.
Q: Do you offer international shipping?
A: No. Nivrei currently ships within the United Kingdom only.
Q: Is shipping free?
A: Yes. We offer free standard UK shipping on all orders.
Q: Will I receive tracking information?
A: Yes. As soon as we dispatch your order, you will receive a shipping confirmation email containing your tracking link.
Returns & Exchanges
Q: What is your return policy?
A: You may return or exchange eligible items within 30 days of delivery.
Items must be:
▹ Unused
▹ Unworn
▹ Unwashed
▹ In original packaging with tags attached
Q: How do I return an item?
A: Email us at care@nivrei.com with your order number and reason for return.
If approved, we’ll send:
▹ A free printable UK return label
▹ Packing instructions
▹ A Return Authorisation number
Q: How are returns handled?
A: All returns are processed by mail.
You will receive a free pre-paid return label and can drop your parcel at the nearest approved courier location.
Q: Do I have to pay for return shipping?
A: No. All approved returns include a free UK pre-paid return label.
Q: Can I exchange a product?
A: Yes. Exchanges are accepted within 30 days for:
▹ A different size
▹ A different colour
▹ A different product of equal value
Replacement items are shipped free of charge.
Q: How long do refunds take?
A: Refunds are processed within 7 business days after your returned item is received and inspected.
Refunds are always issued to your original payment method in GBP (£).
Q: Are there items I cannot return?
A: Yes.
▹ Underwear and items removed from sealed packaging (for hygiene reasons)
▹ Personalised or custom-made items
▹ Items marked as non-returnable
Products
Q: Are your products high quality?
A: Yes. Every item at Nivrei undergoes quality checks and is selected for durability, comfort, and long-lasting style.
Q: How do I choose the right size?
A: Many product pages include a size guide.
If uncertain, feel free to message us at care@nivrei.com — we’re happy to help.
Q: Do you offer sustainable products?
A: We are committed to expanding our collection with responsibly sourced and eco-friendly items over time.
Account & Security
Q: Do I need an account to shop?
A: No. You can checkout as a guest.
Creating an account simply makes it easier to:
▹ Track your orders
▹ Save your details
▹ Access exclusive offers
Q: Is my personal information secure?
A: Yes. Nivrei uses SSL encryption and secure, PCI-compliant payment processors to protect your data.
Q: How do I subscribe to the newsletter?
A: Scroll to the bottom of our homepage and enter your email. You’ll receive updates on new collections, promotions, and announcements.
Contact Us
Email: care@nivrei.com
Phone: +44 808 502 0445
Address: 85 Great Portland Street, W1W 7LT, London, United Kingdom
Support Hours (GMT – London):
Monday–Friday: 9:00am – 5:00pm
Saturday & Sunday: 10:00am – 2:00pm
▹ We respond within 24 hours.
▹For more support, visit our Contact Us page.